FAQ

 

Thank you for choosing a Jamaican Treasures Property!

 

Airport arrival
You should arrive at the Montego Bay airport (MBJ). Guests for the villas in Port Antonio, the Norman Manley airport in Kingston is closer. Once you clear immigration and customs, you will proceed to the arrivals hall where your luggage will then be taken by a porter. Your driver will personally meet and greet you at the airport. He will be just outside the glass doors holding a sign with your name/your villa/Jamaican Treasures. If you decide to take your own mode of transport, make sure you take the relevant villa address and telephone numbers that we have given to you.

Check In / Check Out
Please note that the CHECK IN TIME IS 3PM, CHECK OUT TIME IS 11AM. Your staff will be happy to greet you!

Villa Arrival
Upon arriving at your private villa, you will be greeted by the friendly staff, who will give you a tour of the property. You can then select your rooms and relax thereafter. The cook would have prepared your choice of meal and will be served at your preferred dining area. The following day, you will be given a bill that can be settled with your cook cash.

Staff
The villa staff usually work 8-10 hours per day. Silver Sands villas, staff will have a shorter work day. We are proud of our villa staff and feel they are the true treasures of your Jamaican villa experience.
For the staff, an appropriate gratuity is 10% – 15% of the villa rental (10% in Winter and 15% in Summer) and the drivers tip is normally $20 a day.

With regards to the Meals in villas
Before you depart for your vacation, we will ask you to fill out a Food and Beverage Request Form. This will tell us what you would like for your first dinner and first breakfast. This means that the cook will go out and pre purchase the groceries to make your first meals. Once you are in Jamaica, you can then reimburse her in cash for the groceries. At this time, you can then discuss the types of foods you would like for the rest of your stay, if any one has any allergies or food dislikes etc.

The cook will do the grocery shopping for you. (She may need a taxi fare. If you have hired a van and driver, then you may organize a time for her to go with the driver). If you need certain things, from the supermarket, you can just make a list and she will get them. Remember you are on vacation! If you would like to go to the grocery store, you are also welcome to go and see what is available.
A good budget is about $45-$65 per adult for 3 meals and about $20 per child per day. Meal costs are variable and depending on what you do choose, this will affect the budget. Choosing items such as lobster, shrimps or imported meats will increase your budget. Also, be aware that local lobster and conch are delicacies that have seasons. The lobster season is closed April 1 to June 30 and the conch season is closed July 1 to October 30. The only way these should be purchased is if there were available frozen in grocery stores and this too is regulated.

Occupancy: Your villa has been approved for 2 person’s maximum per bedroom. If your occupancy is more, and this has been approved by Lisa, Stephanie or Tricia, then that is fine. However, any breach in the maximum approved occupancy, may result in your stay being cut short. Where unexpected extra persons have not gained the approval of the owner and Jamaican Treasures to stay at the villa, guests may incur a nightly extra person charge that must be settled in cash before departing the villa.

Reasonable Care: Please take reasonable care of your own personal property and lock away important items either in the villa safe, or in a luggage compartment known to you. Jamaican Treasures is not responsible for loss or stolen items. Please use the villa safes provided or lock away important items in a luggage compartment known to you.

Damages: Any damages to the villa property must be noted and discussed with the head of household before your departure. Please also contact Jamaican Treasures office on any of the numbers below so we can assess the severity of the damage. Damages can be paid for at the villa or can be deducted from your security deposit. If damage is solely accidental and an ARDI plan has been purchased a claim must be made before your departure.

Loud Music: We want you to have a great time at your villa but please be considerate of your neighbors and have outdoor music turned down by 10pm.

Smoking is only permitted outside of your villa. Please use the outdoor living spaces, verandas and grassy lawn areas for this purpose. Smoking in the home may result in a loss of your security deposit.*

Bedrooms: If you have reserved less bedrooms in your villa than the full number of bedrooms, the other bedrooms must remain unoccupied. Remember that you are paying a lower rate for using less bedrooms in the villa, however, be assured the entire villa property will remain private for just your family/group.

Jamaica is a tropical island! If you are susceptible to mosquitoes, please bring along your favorite insect repellant.

Ants and Cockroaches! They love food! If you bring food into the bedrooms or living rooms/media rooms….ants/cockroaches will follow your food trail! We highly recommend you eat in the designated indoor or outdoor dining areas. The household help clean and sweep these areas often, keeping the insects away.

Your villa Chef/Cook – Your cook is very versatile and is happy to take your requests, they can also make recommendations for you. It is best to sit down with the cook and work out a schedule for the week. Let your cook know when you will be going out for lunch or dinner so he/she won’t buy groceries for those meals. It is appreciated for dinners to be served before 7pm to try and accommodate any staff members that need to get home at a decent hour to their families, and also have an early morning rise to get your villa started for morning duties.

Meal Time! Please give the cook some indication of your preference in scheduling of mealtimes. They will do the best to accommodate you so that you can do the relaxing and touring, while they prepare some of the best villa cuisine on island!

Pool Safety! Swimming pools are not guarded and swimming is at your own risk. Please take extra care when around the pool as the deck can be slippery. Keep an extra close eye when children are in and around the pool.

Impromptu events are not permitted. Please advise us if you expect visiting guests or else extra person charges may apply and be taken off your security deposit.

Events and villa staff – If you do have an approved event to be held at the villa, and you want the regular villa staff to participate, we will need to gain the approval of the particular staff that will be able to work (as some have families to go home to), and if they do work for your event, a fee of $50 per staff per event, can be paid for their service. You can pay them this direct after the event.

Weddings – If you are having a wedding at a villa, congratulations! Your villa wedding is going to be gorgeous and will be something you and your guests will remember for a lifetime! You should have already organized your wedding coordinator and have all your vendors in place. Please abide by the noise policy, and extra persons policy. All wedding reception meals must be catered by an outside company which prepares the food offsite. As most villa do not have commercial kitchens, you may use the villa kitchen for prepping and reheating only.

Food/Grocery Bills – Please clear your food and grocery purchases with the cook 1 to 2 days BEFORE you depart the villa. You may have to go down to the supermarket and clear your bill by paying by cash or by credit card. If the cook has accumulated the bills for you, you can tally this with the cook and pay him/her in cash and reimburse the cook. It is important that ALL FOOD/GROCERY/LIQUOR BILLS are cleared 1 to 2 days BEFORE you leave the villa.

Check Items! – Please remember to double check the rooms of the villa for your personal belongings. It is extremely costly to ship things back home and separate courier and administration fees will apply.

Day of departure
On the morning of your departure, enjoy your breakfast before leaving the villa. Your driver will inform you of the pick-up time from the villa. While we wish you did not have to leave our wonderful island, we have to remind you that you need to reach the airport at least 2 hours prior to your flight time.

We look forward to making sure you have a memorable villa vacation in Jamaica!

Jamaican Treasures Villas
www.jamaicantreasures.com
info@jamaicantreasures.com
1-305-767-2596

Concierge on Island:
Patricia Hill Campbell’s — JAMAICA Landline: (1-876)-974 -8036 and (1-876)-588-8984
Patricia –Direct USA telephone: 1-954-237-6776
Swady Brown’s -JAMAICA landline is : ( 1-876) 328-4288
Swady’s -Direct USA telephone : 1- 954-338-4552